Privacy Notice


Joy M Rendell Dip COT, is responsible, as Data Controller, for ensuring compliance with the General Data Protection Regulations. She is responsible for making sure that this Privacy Notice is made available to you, the data subject, prior to collecting and processing any of your personal or special category data. Consent for this, will be recorded and secured.

Who we are?

Professional Occupational Therapy and or Emotional Freedom Technique for individuals, case managers, prosthetic rehabilitation companies. The primary aim is to facilitate optimum independence whilst respecting the individual’s choices, and life commitments.
Joy M Rendell is a self-employed, independent practitioner working within the standards and ethics of the Royal College of Occupational Therapists (Membership Number BT 0011568) and registered with Health & Care Professsions Council (Registration Number OT09679) working within the Standards of conduct, performance and ethics of the Council.
Joy M Rendell is insured with Balens Specialist Insurance Brokers.
Contact: 52 St Gabriel’s Road, London NW2 4SA. Phone: 07708 439 876 Web:

What is Personal Data?

Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as:
Any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Why do I collect and store personal data?

In order for me to provide you with therapy I need to collect personal data for correspondence purposes and provide personalized therapy. In any event, I am committed to ensuring that the information I collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.
I will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). I will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. I am required to retain information in accordance with the law, such as information needed for insurance purposes, health and safety regulations, income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices.

The personal data we collect will be used to one or more of the following purposes
• To conduct therapy
• Write reports, updates on progress, letters about your care.
• To comply with legal obligations as a data controller

Your rights as a data subject

At any point, you, the data subject, have the following rights:
1. Right of access – you have the right to request a copy of the information that we hold about you.
2. Right of rectification – you have a right to request us to correct data that we hold about you that is inaccurate or incomplete.
3. Right to be forgotten – you can ask for the data we hold about you to be erased from our records, subject to certain conditions
4. Right to restriction of processing –you have a right to restrict the processing subject to certain conditions.
5. Right of portability – you have the right to have the data we hold about you transferred to another organisation.
6. Right to object – you have the right to object to certain types of processing such as direct marketing.

7. Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
8. Right to judicial review: in the event that I refuse your request under rights of access, I will provide you with a reason as to why. You have the right to complain as outlined in the clause below.

Consent / disclosure of personal data

By giving consent to this privacy notice you are giving me permission to collect and process your personal data specifically for the purposes identified. Your consent must be explicitly given and will be recorded. Where I am asking you for sensitive personal data, I will always tell you why and how the information will be used, and how long we will keep this data for.

You may withdraw consent at any time by contacting me either by email using or telephone number 07708 439 876.

I may pass your personal data on to third-party service providers contracted in the course of dealing with you. Any third parties that I may share your data with are obliged to keep your details securely. When they no longer need your data to fulfill this service, they will dispose of the details in line with the Retention Policy procedures. If I wish to pass your sensitive personal data onto a third party I will only do so once we have obtained your consent, unless I am legally required to do otherwise.
When you make a request to see your personal data that I hold on you I will ask you to show me your passport, driver’s license or similar recognised ID.

Security measures / legal basis for processing data

Our legal basis for processing for the personal data: Assessment / therapy
The categories of personal data we collect: Name / contact details/ gender
Special categories of personal data (sensitive personal data) we collect: Medical information/cultural background
Source of personal data, if not collected directly from data subjects: Referring organization eg Case Managers, Solicitors, London Prosthetic Centre, Dependability Ltd.
The personal data we collect will be used for the following purposes: Assessment / therapy
Security measures in place to protect personal data and special category data Lockable filing cabinet; restricted access; password protected; antivirus software; clear desk policy; 2 level security on Cloud data.

Retention period

I will process personal data only as long as strictly needed and in line with requirements of GDPR regulations.


In the event that you wish to make a complaint about how your personal data has been processed you have the right to contact Joy Rendell as Data Controller.

If you have queries about how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority (Information Commissioner’s Office

Date: 19th April 2018

Signed: Joy M Rendell